Frequently Asked Questions
Everything you need to know about your Patara journey.
What materials are used in Patara shoes?
We prioritize sustainability by using high-quality natural and recycled materials, including organic cotton, hemp, cork, and recycled PET fabrics to ensure comfort and durability.
How do I find the right size?
Our shoes generally run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in centimeters and inches for the perfect fit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated automatically at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please visit our Returns Portal to start a domestic exchange or refund process.
Are Patara shoes waterproof?
While our shoes are breathable and designed for daily wear, they are not fully waterproof. We recommend using a non-toxic fabric protector spray to help repel water and stains.
How should I clean my shoes?
We recommend hand washing your Patara shoes with cold water and a mild detergent. Avoid machine washing or tumble drying to preserve the integrity of the natural materials.